Privacy Policy

1. Information We Collect

When you visit our website or submit an enquiry, we may collect the following information:

• Personal identification information (name, email address, phone number, company name)
• Project requirements and technical specifications you provide
• Country/region information
• Browser type and device information for analytics purposes
• Cookie and usage data

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Process and fulfill orders
• Send you product updates and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

3. Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers with encryption.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.

5. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. Essential cookies are necessary for the website to function and cannot be disabled.

6. Your Rights (GDPR)

If you are in the European Economic Area, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Enquiry data is retained for up to 3 years for business follow-up purposes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@loadwell.com
• Phone: +86 21 3760 1116
• Address: LOADWELL CRANES (SHANGHAI) CO., LTD., Minhang District, Shanghai, China